Why Even Have A Store – Part 2

Hopefully, you have read the first part of this post….if not, read here please.

So, just a bit over 24 hours later we wake up to an email indicating that our delivery order was changed to a pickup and money was returned to our account.

To say we were pissed is putting it lightly.

We had 2 options at this point:

1. Call the LOWES store and get a resolution;
2. Screw LOWES and give Home Depot a chance (they do offer same product for $1 less AND $5 less for removal of old appliance).

We chose option 1.  First call was a bust.  Immediately “transferred” to a manager.  The phone rang so much it finally timed out and we were disconnected.  Called back, of course.  Finally got a “manager”.  Explained the saga.  After some mumbling and pointless conversation that did not explain anything, we were informed that they could have the washer to us on Tuesday.  WHOA!!  They are doing us a big favor I guess, getting it to us ONE day earlier than originally scheduled. WE have NO idea what happened.  The fact that we NEED this appliance outweighs the NEED to get the full story at this point.

A few things that must be noted here; because of LOWES ‘registration’ policy, we cannot get the military discount nor were we offered any discounts because of this poorly handled situation.  We have decided that we WILL NOT order the dryer from LOWES and today, we have to purchase a ceiling fan and light fixture and it will NOT be at LOWES.